Television Viewer Protection Act (TVPA) and modem rental fees

The Television Viewer Protection Act of 2019 (TVPA) requires providers of internet, voice, mobile, and data to engage in transparent sales and billing.  It also prevents providers from charging a consumer for using equipment not provided by the service provider, such as a modem.   The FCC granted providers an extension for this legislation until December 20, 2020.  Modem rental fees should not be charged to consumers who provide their own equipment after that date.

Apple device repair programs for recent issues

Apple has reported that a small number of iPhone 11 models are experiencing issues with touch screen capability.   A free repair is available for phones with a valid serial number that are having this problem.

Apple also has a repair program for the small percentage of iPhone 12 and iPhone 12 Pro models with sound issues.

Apple also has a repair program available for a small number of 13-inch MacBook Pro units with backlight display issues.

Apple is providing free repairs for users having sound issues with AirPods Pro.