Tag Archives: Mac

Apple device repair programs for recent issues

Apple has reported that a small number of iPhone 11 models are experiencing issues with touch screen capability.   A free repair is available for phones with a valid serial number that are having this problem.

Apple also has a repair program for the small percentage of iPhone 12 and iPhone 12 Pro models with sound issues.

Apple also has a repair program available for a small number of 13-inch MacBook Pro units with backlight display issues.

Apple is providing free repairs for users having sound issues with AirPods Pro.

New Apple products include iPhone 11 and Watch Series 5

Apple announced the upcoming release of several new products at its September 10th 2019 event, including:

Update: The new 16-inch MacBook Pro with Magic Keyboard was released in November 2019.

Apple battery recall of older generation 15-inch MacBook Pro models

Apple has a voluntary recall and free battery replacement program for certain 15-inch MacBook Pro models sold between 2015 and 2017.  These units can be identified by serial number at support.apple.com/15-inch-macbook-pro-battery-recall.

This recall is currently one of the programs available at Apple’s Exchange and Repair Extension Program page.

Apple also announced a partnership with Best Buy which designates their stores as Apple authorized repair locations.

Apple Worldwide Developers Conference (WWDC) announcements

Apple made several major announcements at its Apple Worldwide Developers Conference (WWDC) in June 2019, including:

Apple disables FaceTime until security bug is fixed

Update: Apple released iOS 12.1.4 on February 7, 2019 to fix the FaceTime issue.   FaceTime is now available at the Apple System Status page.

USA Today and the Washington Post have reported that some iPhone FaceTime users have been able to listen to people they are calling before the call is answered.   FaceTime runs on iPhones and iPads running iOS 12.1 as well as Macs running macOS Mojave.

Apple is currently working on a fix for this security issue.   FaceTime has been temporarily taken down as noted on the Apple System Status page.

Apple announces release of new Mac and iPad products at October 2018 event

Apple announced the release of several new products on October 30th 2018, including new iPad Pro and MacBook Air models with Retina display, and a new Mac Mini.  These devices use a more secure Apple T2 chip, use Thunderbolt 3 and USB-C ports, and are made of environmentally-friendly recycled aluminum.  They will be publicly available for retail sale on November 7th.

Apple has a comparison of all iPad models on its website.

A new Apple Pencil will also be available at the same date.  This pencil will magnetically snap to the iPad for storage and wireless charging.

iOS 12.1 will be available on October 30th and includes Group FaceTime for up to 32 users, camera depth control, dual SIM card support, and new emojis.